Returns and Refunds Policy

At TechHavenes, we want you to be satisfied with your purchase. If you receive an incorrect, damaged, defective, or otherwise eligible product, we are here to help with the return and refund process.

Return Period

You may request a return within 14 calendar days from the date you receive your order.

To be eligible for a return, the product should be unused, in its original condition, and returned with its original packaging, accessories, and other included items where applicable.

Damaged or Incorrect Items

If your order arrives damaged, defective, or different from the product you ordered, please contact us within 7 calendar days of delivery.

Please provide your order details and, where applicable, clear photographs or other information showing the issue so we can review your request.

Non-Returnable Items

Certain products may not be eligible for return due to their nature, condition, hygiene requirements, customization, or other applicable restrictions. Products that have been used, damaged after delivery, altered, or returned without the required accessories or packaging may also be declined.

Return Request Process

To request a return, contact us at [email protected] within the applicable return period.

Please include:

• Your name
• Order details
• Product name
• Reason for the return
• Photos or supporting information, if applicable

Our team will review the request and provide instructions if the return is approved.

Return Conditions

Returned products must be received in acceptable condition. We reserve the right to decline returns that do not meet the applicable return requirements.

Customers should package returned items securely to help prevent damage during the return process.

Refunds

Once an approved return is received and inspected, we will notify you regarding the status of your refund.

Approved refunds will generally be processed within 7–10 business days after the returned product has been received and approved.

Because TechHavenes accepts Cash on Delivery, refund arrangements may be made through an appropriate method agreed upon with the customer. We may request additional information when necessary to process an approved refund.

Refund Delays

If you have been notified that your refund has been processed but have not received it after the applicable processing period, please contact us at [email protected] so we can review the status.

Exchanges

Where available, an eligible product may be exchanged for a replacement if the original item is damaged, defective, or incorrectly supplied. Exchange availability may depend on product availability.

Order Cancellation

If you need to request cancellation of an order, contact us as soon as possible at [email protected]. Cancellation requests cannot always be accommodated once an order has entered processing or delivery.

Contact Us

For questions regarding returns, refunds, damaged products, incorrect orders, or exchanges, please contact:

TechHavenes
Email: [email protected]